General Terms

GENERAL TERMS AND CONDITIONS FOR THE SALE OF PRODUCTS MADE BY Mª DOLORES NOGALES NIETO 08812179 M "PEQUENENES"

These General Conditions of Sale regulate exclusively the modalities and the conditions of distance selling of the products marketed by Mª Dolores Nogales Nieto with CIF 08812179 M, under the commercial name of Pequenenes, on its website. These conditions are therefore excluded from products purchased through distance selling, that is, those purchased personally in our physical store. These General Conditions of Distance Selling form an integral and substantial part of each proposal, order and order confirmation of the Product itself. The conditions of sale applicable to your order will be those that are in force on the date it is made. The buyer assumes and accepts all the conditions of sale here exposed in the purchase of each product purchased in the website of Pequenenes.

1. ORDER AND SERVICE HOURS

Orders can be made in different ways. For orders of the Pequenenes store (Badajoz):

  • By telephone: +34 637 743 286 in hours from Monday to Friday from 11:00 a.m. to 1:00 p.m. and from 6:00 p.m. to 8:00 p.m.
  • For our website making the previous registration in the online purchase.
  • And in the own store located in the street Godofredo Ortega y Muñoz 58ª, 06011 Badajoz

2. CURRENT RATES

The prices of all the products of Mª Dolores Nogales Nieto with CIF 08812179M are published in the Web and reserves the right to modify both the products and the prices of the same without previous notice, with modifications corresponding to offers, promotions, etc.

3. PAYMENT METHODS

Customers of Mª Dolores Nogales Nieto with CIF 08812179M can choose, at your convenience, as payment method of your purchases any of the following:

3.1. WIRE TRANSFER

Once the order has been made and the total amount to be paid (including processing and shipping, although only in the peninsula and the Balearic Islands), it will be made by transfer in the account number indicated. Once the entry is made, the client will send the bank transfer receipt to Mª Dolores Nogales Nieto. The receipt of the receipt will be authorized.

3.2. PAYPAL

Once the order is placed the customer can make the payment through the Paypal platform integrated in our website, either to pay through a Paypal account. Once the payment has been made, the customer will receive an email confirming his order and will start processing the same. In case of return of the product or cancellation of the order due to causes other than Mª Dolores Nogales Nieto with CIF 08812179M, the commissions derived from the refund of the amount will be borne by the buyer, except in the case specified in section 6.3 paragraph 2.

3.3. BANK ACCOUNT INCOME

Once the order has been placed, the customer can make the payment by means of a current account in the Entity that is indicated to him. Once the entry is made, the client will send the bank transfer receipt to Mª Dolores Nogales Nieto through the email address pequenenesbadajoz@gmail.com. Upon receipt of the receipt, the shipment will be authorized.

4. PROCESSING, PORTS AND MINIMUM ORDER

The concept of processing includes packing and handling costs and shipping costs are exclusively for shipping.

To know the value of the postage, consult before, since some products are included the postage.

  • Peninsula and Balearic Islands; 10 euros of minimum amount (processing and postage not included).
  • Canary Islands, Portugal, Andorra, Ceuta and Melilla: it will be shipped in postage due, with a minimum amount of 50 euros of order (processing and shipping not included).

5. DELIVERY OF GOODS BY HAND

The client who wishes, can pick up the goods in our facilities from 10:00 a.m. to 2:00 p.m. and from 6:00 p.m. to 8:00 p.m. Monday through Friday. All orders that come to be collected at the store itself will not take orders, nor will the condition of the minimum order apply.

6. RETURNS, REPAIRS, WARRANTIES

REQUIRED REQUIREMENT FOR THE RETURN/REPAIR/WARRANTY OF ANY PRODUCT SHIPPED TO ADDRESS: It must be indicated during the collection of the product before the transport agency that delivery is pending revision . If this has not been indicated to the dealer during the delivery process, Mª Dolores Nogales Nieto (08812179 M), will not be in charge of any defect that could have said product without obvious factory default.

RIGHT OF CANCELLATION

The customer can return in a negotiated way all the products that he has purchased to Mª Dolores Nogales Nieto (08812179 M) within 7 calendar days after delivery of the material and must notify him as soon as possible within that period by email or any The options that we provide in the Contact section.

No returns of any kind are accepted after this period.

The products will be returned with all its components, manuals and original packaging in perfect condition and without manipulation. Returns of products with the original open packaging will not be accepted (excepting the cases of subsection 6.3 paragraph 2). If the product purchased was considered semi-new without original packaging a recycled packaging will be accepted.

Written or labeled (own or carrier) of the original packaging of the product is not allowed nor the manipulation or change in the original components of the product.

Goods must be shipped within 3 working days of notification. For the return is set a deadline of receipt in store maximum of 7 days from the purchase, after which the return will be canceled and will not be accepted. In addition, a fax copy of the carrier's delivery note may be sent to confirm your departure.

The amount of the purchase will be refunded to the customer once verified that the product has been returned in the same state in which it was sent. The refund will be made preferably by the payment method chosen to make the purchase.

The shipping costs of any return will be borne by the customer, except for cases included in sub-section 6.3 paragraph 2.

Ask us if you have any questions.

6.1. SHIPPING ADDRESS FOR RETURNS

PEQUENENES, Mª Dolores Nogales Nieto
Calle Godofredo Ortega y Muñoz 58ª
06011 Badajoz, España

6.2. CONDITIONS AND REQUIREMENTS FOR THE RETURN OF MATERIAL

RIGHT OF CANCELLATION

If after 7 days from the reception of the material we do not receive news from the customer we will understand that the reception and verification of the material has been compliant.

The address can not be written on the original packaging directly (if any). It must be indicated on an outer shipping box. Neither will the material be accepted without the original packaging or with a manipulated packaging (for example, it has been opened).

In the event that any defects in the returned product are observed, or if manipulations or changes of products are visible, the return will not be admitted and the buyer will be informed to correct the error as soon as possible. In case you do not, the purchase amount will not be refunded.

6.3. GUARANTEE MANAGEMENT

Damage caused by improper use of the product invalidates your warranty. Likewise, damages due to normal wear and tear are not guaranteed. The warranty period for each product is indicated on the proof of purchase or invoice, as it may vary depending on the type of product (in any case, it will never be less than 6 months from the date of the purchase).

If the product is defective to the delivery of the material and the customer notifies it within 24 natural hours upon receipt, the costs will be taken both ways and the repair costs (only for the peninsula, rest consult).

If the product appears to be damaged in the warranty period that is not due to normal use, the customer will only pay the shipping costs, and the company will be responsible for all costs related to its repair.

When a customer wishes to repair a product already out of warranty, the company will arrange the repair with a charge for processing, shipping and other direct costs that may be caused separately. The customer is responsible for the shipping costs of the material for repair.

In any case, if a product is received in Pequenenes to be repaired and it is verified that its operation is correct, it will be returned to the client at a reasonable cost for a review.

7. SHIPPING

Shipments are normally made by the shipping companies Seur and Correos for shipments to Spain and Portugal . The normal delivery time is 3 to 7 working days from the authorization of sending the order; The period to authorize the shipment from the reception of the order will vary depending on the mode of payment chosen by the customer. We always recommend checking the delivery times, because due to the continuous change of stock may vary. However, Mª Dolores Nogales Nieto with CIF 08812179M declines all responsibility for the delay in the delivery of packages for reasons beyond our control. All expenses related to local taxes or customs or any other type in the country of destination are borne by the customer.

There are loads of items that are included, always check.

Shipping costs are:

  • Peninsular Spain 10€
  • Canary Islands, Balearic Islands, Ceuta and Melilla 20€
  • Portugal 15€
  • Rest of Europe, ask about it

8. CONTACT

You can direct your queries to pequenenesbadajoz@gmail.com

If you want to speak directly with us, you can do it from 11:00 a.m. to 1:00 p.m. and from 6:00 p.m. to 8:00 p.m. to the phone 637 743 286 or if you prefer by regular mail to:

PEQUENENES, Mª Dolores Nogales Nieto
Calle Godofredo Ortega y Muñoz 58ª
06011 Badajoz, España

Dolores Nogales Nieto with CIF 08812179M reserves the right to modify the above conditions without prior notice.

9. VARIOUS

PEQUENENES reserves the right to cancel or reject any order from a customer with which there may be a dispute regarding the payment of an earlier order. It also reserves the right not to accept orders because of the type of product, geographic area, or circumstances of force majeure (such as strikes, insufficient transportation, fire or industrial accidents, and any cause beyond the control of the seller). That it is not possible to manufacture or deliver the material within the specified period.

Finally, orders are limited to the quantities available in stock, at the time of receipt of the order.

9.1. JURISDICTION

Any difference or cancellation on these General Conditions of Sale, will be submitted to the jurisdiction of the courts of Badajoz, taking into account that the expenses derived from judicial proceedings, if any, will be borne by the offender.

Likewise, Dolores Nogales Nieto with CIF 08812179M reserves the right to terminate the current General Conditions of Distance Selling, totally or partially, in a general or particular character if the following circumstances are reached:

  1. Breaches by the customer of any of the provisions of this agreement.
  2. If they request suspension of payments, declaration of insolvency or bankruptcy in any case.
  3. For breach of payment obligations.

9.2. PRIVACY

In Pequenenes, Dolores Nogales Nieto with CIF 08812179M, we are concerned about the confidentiality of your data, for that reason we are committed to maintain the privacy of the data provided, that are only used to get in touch with you and always directly. Your data is not provided to any third party, company or entity.

Likewise you have the right to access, rectify and cancel your data by letter, fax or e-mail addressed to our commercial department.

You also have the option to sign up or unsubscribe whenever you want from our email base.