Cancellation Policy


If you are not satisfied with the items, within 7 days after receipt you can make the change or return the purchases made. First of all you have to inform via email or fill in the contact form and we will inform you the form to process the return.

In the event of canceling the purchase of a product, the following requirements must be met:

Essential requirements for all returns:

  • Send an email to or fill in the contact form indicating your name, order number, reason for return and item nº. of delivery note. All this information will be found on the delivery note of the merchandise. It is essential to inform these data, for whatever reason, in order to authorize the return
  • The product must be in the same state in which it was delivered and must retain the instructions, documentation, accessories and, as far as possible, its original packaging and labeling. If the product purchased was considered semi-new without original packaging a recycled packaging will be accepted.
  • The return to PEQUENENES must be done using the same box or over used in the delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition.
  • A copy of the proof of purchase and the delivery note of the products must be included in the package, where the products returned and the reason for the return are also marked.

If the reason for the return is not attributable to PEQUENENES (that the product is defective or delivered in poor condition), the customer will assume the return shipping costs that are currently detailed in the section Shipping. Once PEQUENENES has reviewed the returned product and its circumstances, it will return the amount of the product to the client's account or card (depending on the payment method of the product).

In case of non-conformity with the product received, Law 3/2014 will apply.

In PEQUENENES all baby items from both Second Hand and New: baby strollers, baby cribs, baby clothes, Baby strollers, baby cots, baby carriers, changing rooms, bathtubs, highchair ... etc pass Safety, quality, hygiene and performance guaranteed and certified controls in laboratories and complies with all EN standards.

More information click General Terms.